Quality Improvement – Involving Families and Peers to Integrate Physical and Mental Health Care Systems


April 12, 2018 -

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Vickie Miene, MS, MA, LMHC

Quality improvement methods like the evidence-based Model for Improvement, which builds upon small steps of change through a Plan-Do-Study-Act (PDSA) cycle, have been proven effective in the health care industry but these concepts have been used less frequently in the mental health world. Ms. Miene will share information from the implementation of a statewide Quality Improvement Initiative in Iowa, where these concepts were effectively applied to the mental health service system to create integrated health homes.

Ms Miene will provide examples of family and peer involvement methods that improved patient outcomes in adhering to medication schedules, keeping appointments and improving communication between providers and agencies.  PDSAs were also used to improve coordination of care, change care processes to ensure standards are met, and test ways to increase children/youth and family voice in levels of decision-making.  If you are interested in how to apply Quality Improvement methods to improve the System of Care for Children with Special Health Care Needs –  this session is for you!